FAQ
How Do I Cancel An Order?
We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.
When Will My Order Ship?
Orders are usually processed and shipped within 3 working days of purchase.
How Long Does Shipping Take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 7 to 20 working days. Your tracking number will be updated 3-7 days after your order has been shipped.
IS MY INFORMATION SECURE USING THIS SITE?
Yes, we use the latest technology to ensure your information is secure. To get more information, please read our privacy policy
HOW DO I TELL IF A DRESS IS AVAILABLE?
Unfortunately availability changes by the minute and we are unable to know availability on your dress until you place an order. Once your order is placed, we will either pull your dress from our inventory or an
Our employee will call the designer directly to order your dress. We will contact you ASAP to let you know when we can have this dress for you.
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times. Affected by Covid-19, there will be some delay on the delivery.
Regular Shipping estimates:
This refers to the time it takes for items to be shipped from our warehouse to the destination
|
Region |
Free Tracked Shipping |
Estimated Delivery Time |
|
UNITED STATES |
✔ |
7 - 20Business Days |
|
EUROPE |
✔ |
9 - 20Business Days |
|
OCEANIA |
✔ |
10-20Business Days |
|
ALL OTHER COUNTRY |
✔ |
10- 20BusinessDays |
Shipping is quicker than listed in most cases.
- Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. Processing time 2 - 6 days.
- Tracking numbers sent by email after a short processing period.
- Any items not received within 14 weeks qualify for a full refund or reship immediately. The customer has to reach out to us to have a refund for the order has not been delivered within 14 weeks. Otherwise, we will reship the order.
- Please contact us for any further questions and our team will be happy to assist.
⭐Item Delivery Guaranteed or Your Money Back!⭐
Where are these made and shipped from?
Our products are all made in South Carolina, USA, and we have warehouses in the U.S./CAN/U.K./AUS. Your items will be delivered from the warehouse which close to you for faster delivery.
When Will My Order Ship?
Orders are usually processed and shipped within 3 working days of purchase.
How Long Does Shipping Take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 7 to 20 working days. Your tracking number will be updated 3-7 days after your order has been shipped.
IS MY INFORMATION SECURE USING THIS SITE?
Yes, we use the latest technology to ensure your information is secure. To get more information, please read our privacy policy
How can I get a free shipping cost?
Free shipping on orders over $79.
Does the item run true to size?
Yes!It runs true to the garment size chart please choose your size based on your measurements.
About the refund
We guarantee to refund your money to your account within 30 days.
About the return or exchange
Please contact our Customer Service usualook@onlineservice.vip to get the return address. please allow a little bit of color and size difference, this is inevitable.